Shipping policy

Shipping Policy

At Tudie’s Cubbie, fragrance oils and incense are made fresh to order, so please allow time for your order to be prepared before it ships.

Processing Time
Orders are typically prepared within 2–5 business days. Processing time does not include weekends, holidays, or carrier transit time.

Shipping Time
Once your order ships, delivery time depends on the shipping method and carrier selected at checkout. Shipping estimates are provided by the carrier and are not guaranteed by Tudie’s Cubbie.

Tracking
When tracking is available, you will receive tracking information once your order has shipped.

Incorrect Addresses
Please double-check your shipping address before placing your order. Tudie’s Cubbie is not responsible for delays or lost packages caused by an incorrect or incomplete address entered by the customer.

Delayed Packages
Carrier delays can happen, especially during holidays, severe weather, or high-volume periods. Once a package is in the carrier’s possession, transit delays are outside of our control.

Marked Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members, neighbors, or your local carrier first. If you still cannot find it, contact us and we will help you review the situation.

Damaged or Incorrect Orders
If your order arrives damaged, leaking, missing an item, or you received the wrong product, please contact Tudie’s Cubbie as soon as possible. Photos of the product and packaging may be requested so we can review the issue.

Please remember: processing time and shipping time are two separate things. Your order is prepared first, then shipped.